Frequent Questions
Contact us for more information.
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What kind of pets do you allow?Cats and dogs up to 100 pounds.
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How many pets may I have?Two pets per unit.
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Are there any deposits, special fees, or monthly charges to have a pet?Villa Regale requires pet screening which determines deposit and monthly pet rent per pet.
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What must I bring with me to tour an apartment?Please bring photo ID! (ID/Driver License/Passport).
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What are your fees and monthly charges?Application, administrative, and monthly fees vary! Call 956-213-8888 for more information.
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What are the resident qualifying criteria?Credit, background, and rental history checks are required. Please call us for more info on qualifying criteria!
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What is acceptable “proof of income” to sign a lease?Check stubs, income tax forms, bank statements, offer letters can all be accepted.
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What happens if I qualify for an apartment, but my roommate does not?Only you can move forward with leasing, not your roommate.
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Is my security deposit totally refundable?Depending on the condition of the apartment.
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If I get a job transfer, can I break the lease?Lease may be broken with a 30 day written notice and payment of a reletting fee. Resident will still be liable for the remainder of the lease if not able to sublet the apartment.
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Can I change to a month-to-month lease plan after my first year?Yes! Villa Regale allows for month to month options!
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What utilities are included in my lease?Villa Regale pays the trash. All other utilities are separate.
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How long is the term of the lease?We offer 6 month, 9 month and 12 month leases.
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Do you accept leases for short terms?We offer short term leases on our furnished units. We offer short term leases on our unfurnished units at a higher rental rate. Three month minimum lease contract is required.
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Am I required to have renter’s insurance?Yes, renter's insurance is required.
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Do you offer furnished apartments?Yes
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Do you offer corporate apartments?Yes
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If something needs to be repaired in my apartment, how do I report it?All maintenance requests must be submitted in writing through the renter's portal.
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When is my rent payment due?On the 1st of each month.
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What day of the month am I liable for a late charge?On the 4th of each month.
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Will you accept electronic payments from my bank?Rent may be paid via e-check through our portal.
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Is there a place where I can pay my rent after office hours?No. A money order/cashier’s check can be mailed to the PO Box or it can be paid online.
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There is a person who might be staying with me for a while, is that permitted by the lease?Guests are permitted to stay for 5 days. Anyone staying longer must be approved by management.
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Do you have reserved parking?Yes. Reserved parking spots are available for a monthly fee.
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I have a motorcycle, where can I park it?Motorcycles can park in unassigned parking spots.
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My children live with me in the summer; do I need to notify your office when they arrive?Yes
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Can I install my satellite dish at my apartment?No. There is one satellite that services all apartments.
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Do you have cable services?Yes
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Does the property have a fitness center?Yes! It's open 24/7!
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Does the property have a swimming pool?Yes! Villa Regale has a resort style pool for its residents to enjoy!
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Does the property offer on-site recycling?No, but the McAllen Recycling Center is just few miles away!
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Are gas grills permitted at your property?No personal grills are permitted. We have two gas grills in our BBQ area available to be used by residents!
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Is there any additional storage space available at your property?No
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Are residents permitted to paint their apartment?No
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Will you accept my delivery packages for me?No. Delivery drives will deliver straight to your door or mailbox!
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Do you have a list of Preferred Employers?First responders, students, teachers, medical professionals, law enforcement, military . Proof of employment required.
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How is your property different from the competition?1) Fiberoptic internet 2) Snap power 3) Exceptional leasing service
